1) What session types do you offer?

Video via Microsoft Teams, phone, or typed chat (Teams messaging). Choose what feels safest and easiest for you.

2) How long is a session and what does it cost?

• Individual (video/phone): 40 minutes @ £35

• Couples (video): 40 minutes @ £45

• Messaging (typed chat): 1 hour @ £15

Reduced-rate spaces are sometimes available.

3) How do I book?

Use the Book your Appointment page. New clients book a First Session (Assessment); returning clients book a Follow-up Session.

4) Will I need to fill forms every time?

No. You’ll complete a one-time intake & consent before your first session. After that, it’s a very quick check-in only.

5) Do I need a Microsoft Teams account?

No. Click the link in your email and choose Join as guest.

On phone/tablet, install the free Microsoft Teams app first.

6) Is messaging (typed chat) secure?

We use Microsoft Teams with privacy settings applied. I keep your information confidential within professional and legal limits. Messaging is not for emergencies; please don’t take screenshots or record.

7) Where’s my session link?

I’ll email your session link (and a Meeting ID/Passcode as backup) before each appointment. For messaging sessions, the link opens a live chat at your booked time.

8) What’s your cancellation policy?

Please give 24 hours’ notice to cancel or reschedule. Late cancellations/no-shows are charged the full fee.

9) What if I’m running late or we get disconnected?

Join as soon as you can. If we’re cut off, re-join using the same link after 2–3 minutes. If it still won’t connect, I’ll try to contact you and we can move to phone or reschedule.

10) Are you an emergency service?

No. If you’re at immediate risk, call 999 or go to A&E. You can also contact Samaritans 116 123 (24/7).

11) How do you handle my data?

I follow UK GDPR. See my Privacy Policy for how your data is collected, used, and stored, and your rights.

12) Accessibility

Let me know any access needs (e.g., captions, chat-only, slower pace). I’ll adapt sessions to support you.